RatherAce · Returns

Returns & refunds

We want you to be happy with your order. If you are not, here is exactly how returns work — in plain English.

14 days to change your mind

UK law gives you 14 days to cancel an online order, and that is exactly what we offer. Tell us in writing (email is fine) within that window and no reason is needed.

Resaleable condition

Items must come back complete: original packaging, accessories, cables, mounting hardware, tags and documentation. You may inspect a product as you would in a shop, but it must not show signs of installation or use beyond that.

Refund within 14 days

Once we receive and check your return, we refund to your original payment method within 14 days. If items come back incomplete or with missing packaging, a fair deduction may apply to cover the reduced value.

Faulty or damaged goods

If a product is faulty, not as described or arrives damaged, your statutory rights under the Consumer Rights Act 2015 apply — repair, replacement or refund. These rights are not affected by anything in this policy.

How to start a return

Email sales@ratherace.co.uk with your order number and the items you wish to return. We will confirm the return address and any instructions. Please do not send items back before contacting us — unannounced returns can be delayed at the warehouse.

Return shipping costs

For change-of-mind returns, you cover the cost of return shipping and are responsible for the goods until they reach us — we recommend a tracked, insured service, especially for high-value items. If the item is faulty or we made a mistake, we cover the return cost.

What cannot be returned

Products that have been modified, disassembled, damaged through improper installation or misuse, or had firmware or software altered may not be eligible for return except where required by law. Please check compatibility before ordering — if you are unsure whether something fits your setup, ask us first and we will help you choose.

Large items & pallets

Cockpits and motion systems returned on a pallet must be repacked on the original pallet where possible. We can arrange pallet collection for a change-of-mind return at the courier's cost, deducted from the refund.