Warranty & support
Premium hardware deserves proper backup. Every product on RatherAce comes with its full manufacturer's warranty, handled with you in the UK, plus your statutory consumer rights.
Full manufacturer warranty
Every product we sell comes with its manufacturer's warranty — the length depends on the brand and product. Report a fault to us and we deal with it here in the UK rather than you shipping the unit back overseas.
Your statutory rights
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If a fault appears within the first 30 days you are entitled to a full refund; within the first 6 months we will repair or replace the item. These rights sit alongside any warranty and cannot be reduced by it.
How a claim works
Contact us with your order number, a description of the fault and photos or video where possible. We troubleshoot with you first — many issues are setup or firmware related — and once we have inspected and confirmed the fault we arrange repair, replacement or refund with the manufacturer on your behalf.
Setup support
Bought a base, wheel or pedals and stuck on mounting, firmware or tuning? Get in touch — we would rather help you get it right than see a good product come back.
What is not covered
Warranty does not cover damage from misuse, improper installation, modification, disassembly or unauthorised firmware changes. Cosmetic wear from normal use is also excluded. If you are unsure whether an issue is covered, ask — we will give you a straight answer.
Keep your proof of purchase
Your order confirmation email is your proof of purchase — keep it safe. It is all you need for any warranty or consumer-rights claim with us.
Warranty and returns questions? Email sales@ratherace.co.uk — a real person in the UK reads every message.
Related: delivery information · returns & refunds · price promise